FAQs
Frequently asked questions
What does "in production" mean?
When an item is "in production", it means that our subcontractors in Montreal are working very hard to get it to you as quickly as possible. If you place an order with an item "in production", shipment will take place once all items have been received - please refer to the date indicated on the product sheet. It is possible to cancel your order if the item has not yet been dispatched.
Can I add items to the order I've just placed?
Have you come across a must-have item that you absolutely need in your wardrobe but you already placed your order? No problems! Contact customer service at info@cokluch.com and we'll let you know what your options are.
Does your online inventory differ from your in-store inventory?
Online inventory and in-store inventory are the same. You can check the availability of a product on the website before visiting the store. Inventory errors can occur, so we suggest you call us to make sure an item is available. Except during sales periods, it is possible to put items aside for 24 hours.
Do you repair clothing?
If you have a Cokluch or Cokluch Mini item that has become damaged due to a manufacturing problem, we can carry out a small repair free of charge in our workshop-boutique (less than one year after purchase and on presentation of the invoice). If your purchase is more than one year old, if you have damaged the garment yourself or if you no longer have the invoice, a fee will be charged and the repair time may vary. PS: we only repair our own-brand items.
Delivery and returns
What is the delivery policy?
Order processing takes between 1 and 5 working days (from parcel preparation to carrier pick-up). Delivery time then depends on the carrier. When your order is shipped, you'll receive an e-mail with a Canada Post tracking number so you can follow the progress of your package.
How much does delivery cost?Click to apply
Shipping is just $10 for Canada, $15 for the U.S. and $30 for international delivery. In-store pickup is always free. For more information, click here.
What is the return policy?
We do not issue refunds; we offer exchanges or credit notes. The only exceptions accepted are: if a product is out of stock during order processing, or if it has a manufacturing defect that we did not notice during our quality control.
I bought an item in one of your stores. Can I exchange it in your boutique?
Items purchased in our stores cannot be exchanged in our store. Please contact the store directly to find out about their return policy.
Do I have to pay shipping costs for a return?
The customer is always responsible for shipping costs related to the return, except in the case of an error on our part regarding the merchandise (manufacturing defect, delivery error, etc.).
Can I exchange an item on sale?
Products on sale are considered as final sale, therefore no exchange is possible.
About the brand Cokluch
Where are your clothes made?
All our clothing and accessories are designed and manufactured in Montreal. It's very important for us to continue to produce locally, in order to have better control over production, but above all to support local job creation with a direct eye on the working conditions of our subcontractors.
How are your garments produced?
1. Designers draw and create patterns for the various pieces that will be in the collection.
2. Fabrics are then ordered. We estimate the number of rolls we need to produce the collection. We source from Canada, Europe and Asia.
3. Once the fabrics are received, some have to be pre-washed or pre-shrunk, to avoid this happening at home. We call on two Montreal-based companies to carry out this task.
4. The next step is grading. On a large sheet several meters long, one of our subcontractors in Montreal uses a technique that makes it possible to obtain, from our basic size (S), the other sizes we need (this is done by a large number of calculations and somewhat complex tables... ;-). The large sheet is then printed by tracing.
5. After this stage, the fabrics are sent for cutting. Several meters of fabric are laid out on a large table, with the gradation sheet on top so that the laser cutter can follow the lines. Once the fabrics have been cut, all the little pieces that make up a garment are joined together to continue with the next steps.
6. Some of our collections feature screen-printed fabrics. For this, our subcontractor uses water-based inks, free of PVC, phthalates and other heavy metals, giving a much prettier, less raised printing result, and above all one that's more respectful of the environment.
7. This stage involves the sewing of our garments. For this, we place our full trust in a number of independent seamstresses and dressmakers, all located in Montreal.
8. Once the garments have been sewn, we receive them for quality control directly in our workshop. The whole team works in shifts, garment by garment, to make sure you get the best possible product.
9. When all the design stages are complete, the finished garment is in your hands, and blends perfectly with the rest of your wardrobe!