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FAQs

Frequently asked questions

What does "in production" mean?

When an item is "in production", it means that our subcontractors in Montreal are working very hard to get it to you as soon as possible. If you place an order with an item that is "in production", it will be shipped once we receive all the items in hand - refer to the date indicated in the product sheet. It is possible to cancel your order if the item has not yet been shipped.

Can I add items to the order I just placed?

Have you come across an item you absolutely need in your wardrobe when you've just placed an order? No problem! Contact customer service at info@cokluch.com and we'll let you know what your options are.

Is your online inventory different from your in-store inventory?

The online inventory and the in-store inventory are the same. You can check the availability of a product on the website before coming to the store. Inventory errors can happen, so we suggest you call us to make sure an item is available. Except during sales periods, it is possible to put items aside for 24 hours.

Do you do repairs on clothing?

If you have a Cokluch or Cokluch Mini item that is damaged due to a manufacturing problem, we can do a small repair for free in our workshop (less than one year after purchase and upon presentation of the invoice). If the purchase was made more than one year ago, if you have damaged the garment yourself or if you no longer have the invoice, a fee will be charged and the repair time may vary. PS: ee only repair our own branded items.

Shipping and returns

What is the shipping policy?

The processing of an order is between 1 and 5 working days (from the preparation of the package to the carrier's pick-up). The delivery time then depends on the carrier. When the order is shipped, you will receive an email with a Canada Post tracking number to follow the progress of your package.

What are the shipping costs?

Shipping costs are only $10 for Canada, $15 for the United States and $30 for international shipping. Pick up in store is always free.

What is the return policy?

We do not issue refunds, we offer exchanges or credit notes. The only exceptions accepted are if a product is out of stock during the processing of the order, or if it has a manufacturing defect that we did not notice during our quality control.

I bought an item in one of your retailers, can I come and exchange it in your store?

Items purchased at our retailers cannot be exchanged in our store. Please contact the store directly to find out their return policy.

Do I have to pay shipping costs for a return?

The customer is always responsible for shipping costs related to his return, except in the case of an error on our part on the product (manufacturing defect, delivery error...).

Can I exchange an item on sale?

Products on sale are considered as final sale, so no exchange is possible.

The brand Cokluch

Where are your clothes made?

All of our clothing and accessories are designed and manufactured in Montreal. It's very important for us to continue to produce locally in order to have a better control on the production, but especially to support the creation of local employment with a direct view on the working conditions of our subcontractors.

What are the different steps in the production of your clothes?

1. The designers design and create the patterns of the different pieces that will be in the collection.

2. Fabrics are then ordered. We evaluate the number of rolls we need to produce the collection. We source our fabrics from Canada, Europe and Asia. 

3. Once the fabrics are received, some of them must be pre-washed or pre-shrunk, to avoid this happening to you. We use two Montreal-based companies to do this. 

4. We then move on to grading. On a large sheet of several meters, one of our subcontractors in Montreal uses a technique that allows us to obtain, from our base size (S), the other sizes we need (this is done by a large number of calculations and tables a little complex ... ;-). The large sheet is thus printed by means of tracings.

5. After this step, the fabrics are sent for cutting. Several meters of fabric are laid out on a large table, with the gradation sheet on top so that the laser cutter can follow the tracings. Once the fabrics are cut, all the little pieces that build a garment are joined together to continue the next steps.

6. In some of our collections, you can find screen printed fabrics. For this, our subcontractor uses water-based inks, without PVC or phthalates and other heavy metals, which gives a much nicer printing result, less relief and especially more environmentally friendly. 

7. This step concerns the sewing of our clothes. For this, we offer full confidence to many independent seamstresses and dressmakers, all located in Montreal. 

8. Once the garments are sewn, we receive them for quality control directly in our workshop. The whole team works in turn, garment by garment, to be sure to offer you the best possible product.

9. When all the design steps are completed, the finished garment is in your hands and matches perfectly with the rest of your wardrobe! 

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