FAQ
General
When an item is marked as "in production", it means that our subcontractors in Montreal are working hard to make it available as soon as possible. If you place an order containing an "in production" item, your order will be shipped once all items are ready, please refer to the estimated date on the product page. You may cancel your order as long as the item has not yet been shipped.
Did you just place an order and suddenly find a must-have piece for your wardrobe? No problem! Contact our customer service at info@cokluch.com, and we’ll let you know what options are available to you.
Our online and in-store inventory are the same. You can check product availability on our website before visiting the boutique. However, inventory discrepancies can occasionally occur, so we recommend calling us to confirm an item’s availability. Except during sale periods, we can hold items for you for up to 24 hours.
If you have a Cokluch or Cokluch Mini item that has been damaged due to a manufacturing defect, we can provide a minor repair free of charge at our workshop-boutique (within one year of purchase and with proof of receipt). For items purchased over a year ago, damages caused by wear and tear, or if you no longer have the receipt, repair fees will apply, and processing times may vary. Please note: We only repair items from our brand.
Shipping and returns
Order processing takes 1 to 5 business days (from package preparation to pickup by the carrier). Delivery time then depends on the shipping provider. Once your order has been shipped, you will receive an email with a Canada Post tracking number to follow your package’s journey.
Shipping fees are $10 within Canada, $15 to the United States, and $30 for international orders. In-store pickup is always free. For more details, click here.
We do not offer refunds; however, we do provide exchanges or store credit. The only exceptions are: if a product goes out of stock during order processing or if the item has a manufacturing defect that was not detected during our quality control.
Items purchased from our retailers cannot be exchanged in our boutique. Please contact the retailer directly to inquire about their return policy.
Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (manufacturing defect, incorrect item shipped, etc.).
Sale items are considered final sale, so exchanges are not possible.